To ensure our technology is working at peak efficiency when it’s needed the most, we provide our customers with support around the clock, seven days a week.
For customers like the Saint John Regional Hospital, it means they can focus on what they do best – helping New Brunswickers lead healthy lives.
Working harder for business
We’re also working very hard to improve the experience of our business customers. In 2008, specialized business repair queues and improved first contact resolution have been helping us to do just that.
In 2008, we also established an enterprise service desk solution starting with five of our Atlantic Canadian enterprise customers. These customers can now call a single 800 number to access support for all their communications needs – from voice, to data, to next generation IP services. In Ontario and Quebec, we're implementing a customer service improvement plan to ensure the concerns of business customers are met more efficiently and effectively.
